Customer protection
Return Policy
Your satisfaction is our priority. We have designed our return process to be clear, fair, and as smooth as possible. Here is everything you need to know.
3
Days to initiate a return
5–7
Business days to ship back
3
Business days for inspection
Step 1: Email us
Contact us within 3 days of receiving your product
Step 2: Get your RMA ID
We'll confirm and send you a unique return ID
Step 3: Ship the item
Send it to our warehouse within 5–7 business days
Step 4: Inspection
Our RMA team inspects and issues a final report
Step 5: Refund issued
Refund processed based on inspection outcome
Section 01
How to initiate a return
To begin the return process, please contact our RMA team within 3 days of receiving your product. Returns requested after this window may not be accepted.
1
Submit your return request
Email customerservice@beirutcart.com with your order number, the reason for return, and photos of the product if applicable. Our RMA team will review your request and respond promptly.
2
Receive your RMA confirmation & Return ID
Once your request is approved, you will receive an email confirmation with a unique Return ID (RMA number). No returns will be accepted at our warehouse without a confirmed RMA ID.
3
Ship the item to our warehouse
Ensure the product reaches our service center within 5–7 business days of receiving your RMA confirmation. Clearly mark your Return ID on the outside of the package. Return shipping costs are the customer's responsibility, unless the return is due to an incorrect item or DOA product.
4
Inspection & RMA ticket
Upon receipt, our RMA team will open a ticket and conduct a thorough inspection of the product. The ticket date determines warranty or return eligibility. The inspection report is final and non-negotiable.
5
Refund or resolution
Refunds are initiated after the final inspection report, no earlier than 3 business days from receipt of the product. The refund value is determined by the condition of the returned item as per the service center's findings.
Section 02
Accepted return conditions & refund values
The condition of the returned product directly determines the refund value. Please review the table below before submitting your return request.
| Product condition | Eligible for return | Refund value | Restocking fee |
|---|---|---|---|
| Sealed & unopened — original packaging intact | Yes | 100% of original value | 10% (min. $10) |
| Opened but unused — all accessories & packaging present | Conditional | 60% – 80% of original value | Applied |
| Incorrect item delivered by BeirutCart | Yes — full return | 100% of original value | None |
| Dead on Arrival (DOA — confirmed by service center) | Yes — full return | 100% of original value | None |
| Used or showing signs of use | Not accepted | — | — |
| Damaged original packaging or missing accessories | May be rejected | Reduced or rejected | Applied |
Restocking fee — 10% (minimum $10)
A restocking fee applies to all sealed product returns, except in cases of incorrect item delivery or confirmed DOA. This fee covers inspection, repackaging, and processing costs. The fee is waived entirely for DOA and wrong-item returns.
Section 03
Packaging & condition requirements
To ensure your return is accepted and processed at the highest possible refund value, please follow these requirements when preparing your shipment:
- Return the product in its original manufacturer packaging, including all inner packing materials, foam inserts, and protective wrapping.
- Include all accessories, cables, manuals, warranty cards, and any bundled items that came with the product.
- Do not write on, tape over, or damage the original product box. Place it inside an outer shipping box.
- Clearly label your RMA Return ID on the outside of the shipping package.
- Include a copy of your original invoice inside the package.
Packaging damage affects your refund
Any tearing, writing, damage to the original product box, or missing accessories may result in a reduced refund value or return rejection. Our service center's inspection report is final and binding. Customers agree that the assessment outcome is non-negotiable.
Section 04
Special return scenarios
Incorrect item delivered
If we shipped the wrong product, we will cover return shipping costs and provide a full refund or immediate replacement at no additional cost to you. Contact us within 3 days.
Dead on Arrival (DOA)
A product is classified as DOA only upon formal confirmation by our service center after inspection. A DOA classification entitles you to a full refund or replacement with no restocking fee.
Opened but unused
Products opened but not used, with all original packaging and accessories intact, may be returned at 60–80% of original value. A restocking fee applies.
Used items
Returns of used items are not accepted under any circumstances. The product must show no signs of use or wear beyond the initial unboxing.
Section 05
Non-returnable items
The following items are not eligible for return or refund under any circumstances. Please review carefully before purchasing.
Software — once opened
Opened software licenses, digital activation keys, and downloadable products are non-returnable and non-refundable.
Special-order items
Products sourced specifically upon customer request, including custom configurations and imported-to-order items, are not eligible for return.
Returns without a valid RMA ID
Our warehouse will not accept any returned item without a confirmed Return ID issued by our RMA team prior to shipment.
Returns after 3 days of receipt
Return requests must be submitted within 3 days of receiving the product. Requests submitted after this window will not be accepted.
Final inspection report is binding
By initiating a return, the customer agrees that the outcome of the service center inspection report is final, binding, and non-negotiable. Refund values are determined solely on the basis of the inspection findings. No refund will be initiated before 3 business days from the product's receipt by our service center.
- Choosing a selection results in a full page refresh.
